Privacy Policy

Effective Date: September 1, 2023

Thank you for choosing Colab.ai ("we," "us," or "our") as your trusted partner. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when accessing or using our services, website, and related applications (collectively referred to as the "Services"). Protecting your privacy is of utmost importance to us. By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information from you, including:

1.1 Personal Information: We collect personal information that can identify you as an individual, such as your name, email address, contact details, and billing information. This information is collected when you create an account, subscribe to our services, make a purchase, or communicate with us.

1.2 Usage and Log Data: We automatically collect information about your interactions with our Services, including your IP address, device information, browser type, referring/exit pages, and operating system. This data helps us analyze trends, administer the Services, track users' movements, and gather demographic information for aggregate use.

1.3 Cookies and Similar Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience, customize content, and gather information about your usage patterns. You can manage your cookie preferences through your browser settings.

1.4 Campaign Submissions: If you choose to participate in any of our campaigns, which may include giveaways, contests, surveys, and other promotional activities, we may collect your email address or SMS information when you submit it through the campaign form. By submitting your email address or SMS, you acknowledge and consent that all brands collaborating in the campaigns may receive your submitted information to contact you about their products, services, and promotional offers.

1.5 Google Analytics: We use Google Analytics, a web analytics service provided by Google LLC ("Google"), to collect and analyze information about your use of the Services. Google Analytics uses cookies and similar technologies to collect information such as your IP address, device information, and browsing behavior on our website. This information is used to evaluate your use of the Services, compile reports on website activity, and provide other services related to website activity and internet usage. Google may also collect and process information about your use of the Services on behalf of Colab.ai. For more information about Google Analytics and how it collects and processes data, please visit Google's Privacy Policy.

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Providing and Improving the Services: We use your information to deliver and maintain our Services, personalize your experience, and improve our offerings based on your feedback.

2.2 Communication: We may use your contact information to send you administrative messages, updates, newsletters, and marketing communications in compliance with applicable laws. The brands collaborating in the campaign may also use your contact information to communicate with you about their products, services, and promotional offers.

2.3 Analytics and Research: We may analyze and aggregate data to better understand user preferences, trends, and usage patterns, which helps us improve the Services and develop new features.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers: We engage trusted third-party service providers who assist us in delivering the Services, such as hosting, payment processing, and customer support. These providers are bound by contractual obligations to handle your information securely and only for the purposes specified by us.

3.2 Participating Brands: When you submit your email address or SMS through the survey form, you acknowledge and consent that all brands collaborating in campaign may receive your submitted information to contact you about their products, services, and promotional offers. The privacy practices of these participating brands are governed by their respective privacy policies.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

3.4 Legal Compliance: We may disclose your information if required by law, court order, or governmental authority, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Your Rights and Choices

We respect your rights regarding your personal information and provide options to control your data:

4.1 Access and Correction: You have the right to access, correct, or update your personal information. You can review and modify your account settings or contact us for assistance.

4.2 Opt-out: You may choose to opt out of receiving promotional communications from us or the participating brands by following the unsubscribe instructions provided in the communication or contacting us directly.

4.3 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.4 Children’s Privacy: Colab.ai is committed to protecting the privacy of children. Our Services are not designed or intended to attract children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at hello@co-lab.ai. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to remove the data and terminate the child’s account.

5. Security Measures

5.1 We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed as 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5.2 Data Breach Procedures: We are dedicated to safeguarding your personal information. In the event of a data breach that compromises your personal data, we will take appropriate steps to mitigate the effects, investigate the incident, and where legally required, notify affected users and regulatory authorities in accordance with applicable laws.

6. International Data Transfers

As a global service provider, your information may be stored and processed in countries outside your jurisdiction. We will take appropriate measures to ensure your information is protected in accordance with applicable laws, including implementing safeguards such as standard contractual clauses or relying on the recipient's Privacy Shield certification, where applicable.

7. Your Rights under CCPA, CPRA, and GDPR

If you are a resident of California, USA, you have certain rights under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and if you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have certain rights under the General Data Protection Regulation (GDPR):

7.1 Right to Know: You have the right to request information about the categories of personal information we collect, the sources from which we collect the information, the purposes for which we use it, and the categories of third parties with whom we share it.

7.2 Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information for monetary consideration, but we may share it with third parties for other valuable considerations.

7.3 Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us, subject to certain exceptions.

7.4 Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA, CPRA, or GDPR rights. However, please note that certain services and features may be limited if you choose to exercise your rights.

7.5 Right to Access and Rectification (GDPR): You have the right to access and obtain a copy of your personal information, as well as request the correction of any inaccurate or incomplete data.

7.6 Right to Erasure (GDPR): You have the right to request the erasure of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or processed.

7.7 Right to Restriction of Processing (GDPR): You have the right to request the restriction of processing of your personal information in certain situations, such as when you contest the accuracy of the data or the lawfulness of processing.

7.8 Right to Data Portability (GDPR): You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller where technically feasible.

7.9 Right to Object (GDPR): You have the right to object to the processing of your personal information under certain circumstances, including direct marketing purposes or when the processing is based on legitimate interests.

7.10 Right to Withdraw Consent (GDPR): If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise your rights under CCPA, CPRA, or GDPR, or if you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request. We will respond to your request within the timeframes required by the respective regulations.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Services. We will notify you of any material changes via email or through the Services. We encourage you to review this Privacy Policy regularly.

9. Jurisdiction and Governing Law:

This Privacy Policy and any disputes related to your use of our Services or arising out of it will be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles. Any legal actions, suits, or proceedings related to this Privacy Policy will be brought exclusively in the federal or state courts located in Hong Kong, and you hereby accept and submit to the personal jurisdiction of these courts with respect to any legal actions, suits, or proceedings arising out of this Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@co-lab.ai.